Company information
Our policies
How emu24 operates: our terms, how we look after your data, and the standards we hold ourselves to.
Legal
Terms, privacy and the rules that govern your use of EMU24.
Terms & ConditionsThe terms on which we sell to you, including trade credit, delivery, returns and liability.Updated 23 January 2026Read more →Privacy PolicyWhat personal data we collect, why, how long we keep it and your rights under UK GDPR.Version 3.0 · January 2026Read more →Cookie PolicyHow we use cookies and how you can manage your preferences.Read more →Website Terms of UseThe rules for using the EMU24 website.Read more →
Ordering & delivery
Practical information about getting your materials.
Quality & compliance
How we keep standards high, protect data and prevent financial crime.
Quality PolicyRight product. Right time. Right condition. Our quality objectives and ISO 9001 aligned QMS.Version 2.0 · January 2026Read more →Information & Security PolicyHow we protect data and systems, including MFA, incident response and AI tool use.Version 2.0 · January 2026Read more →Fraud Prevention PolicyOur zero-tolerance approach to fraud and the controls we use to prevent and detect it.Version 1.2 · February 2026Read more →Bribery, Gifts & Entertainment PolicyRules on hospitality, gifts and facilitation payments under the Bribery Act 2010.Version 5.0 · January 2026Read more →
People & ethics
How we look after our people and treat everyone we work with.
Health & Safety PolicyEmployer and staff responsibilities, first aid, fire safety and wellbeing.Version 3.0 · January 2026Read more →Equal Opportunities & Diversity PolicyEqual opportunities and protection from unlawful discrimination under the Equality Act 2010.Version 10.0 · January 2026Read more →Human Rights PolicyOur commitment to human rights across our operations and supply chain.Version 1.0 · January 2026Read more →Modern Slavery & Human Trafficking PolicyHow we prevent modern slavery and human trafficking, and how to report concerns.Version 1.0 · January 2026Read more →
Environment
Our commitments and action plan for a lower-impact business.
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