EMU24 supplies business customers only, so returns follow our trade Terms & Conditions of Sale. Here's how it works.
Wrong, damaged or short-delivered goods
- Tell us about damage or shortages within 3 working days of delivery.
- Reject goods that weren't supplied as ordered within 3 days of delivery.
- Keep the packaging and contents for inspection. Where a claim is accepted, we'll repair, replace or refund at our discretion.
Goods you no longer need
Goods that were correctly supplied can only be returned with our prior written agreement. A restocking charge may apply, and we'll decide whether to issue a credit note or a refund.
How to return goods
- Contact us first on +44 (0)1708 555345 or at sales@emu24.co.uk with your invoice number and the reason for return.
- Make sure the goods are unused and undamaged, with any accessories or free items that came with them.
- Return them carriage paid, or bring them back to our trade counter if you collected them from there. Include a packing note with the invoice number, invoice date and reason for return.
If you paid by card and a refund is due, we'll refund the card you paid with, so please bring it with you to the trade counter. We can only credit returned goods once they reach us.
This is a summary. Sections 12 and 13 of our Terms & Conditions set out the full returns terms.