When are you open?
We're open 24 hours a day, 7 days a week, for orders, advice, deliveries and trade counter collections.
Who can buy from EMU24?
We supply business customers: tradespeople, contractors, facilities management and other businesses. When you place an order, you confirm you are buying for business purposes and not as a consumer.
How do I place an order?
Order on this website, call us on +44 (0)1708 555345, email sales@emu24.co.uk or visit our trade counter in Rainham.
How quickly can you deliver?
For urgent jobs we can dispatch at any hour by motorbike, Uber, van or Hiab, depending on what's needed. Call us to arrange it. See Delivery & collection for details.
Can I collect my order?
Yes. Our trade counter at Unit 13, Easter Park, Ferry Lane South, Rainham, Essex RM13 9BP offers same-day collection on all in-stock items, 24/7.
Do you offer trade credit accounts?
Yes, we offer 30-day trade accounts. See Trade accounts for how to apply.
Are your prices inclusive of VAT?
Prices are shown in pounds sterling and exclude VAT, packaging and delivery unless stated otherwise. Any charges are shown when you place your order.
How do I pay?
You can pay online by UK credit or debit card, or on account if you have an approved trade account.
Something is wrong with my order. What should I do?
Contact us straight away. Damage or shortages must be reported within 3 working days of delivery. See Returns for the full process.
Can you help me find the right part?
Yes. Our staff have over 100 years' combined experience across electrical, mechanical, plumbing & heating and building supplies. Call us and describe the job.
Still have a question? We're here around the clock.
Contact us